All orders are processed (sent) within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped with a tracking number!
Our default shipping carrier is via Australia Post. We offer their standard & express postage options.
Please note we do not increase the price of our postage costs and do not add a handling charge. We simply charge the Australia Post default rates.
For big and bulky orders of 2 or more magnet fishing kits, we will sometimes use TNT / Fed EX to deliver your goods.
Please refer to the Australia Post website for delivery estimates. We are based in Geelong, Victoria FYI.
Please add our order handling time of 1 to 2 business days to the Australia Post estimated delivery times for a more accurate estimated time of arrival.
https://auspost.com.au/service-updates/domestic-delivery-times
99% of the time we will ship your order via Australia Post, but in some instances we may opt to choose a more suitable carrier if you have placed a larger order / live remotely / Australia Post is facing delays.
We will update you with full details of the tracking and courier as per normal.
We offer international shipping to most countries worldwide.
If your country isn't listed in the checkout, please get in touch with us and we can set it up.
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available as sometimes Australia Post's system can be slow to update.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at GreatWhiteMagnetics@gmail.com with your name and order number, and we will look into it for you.
All orders via Australia Post can be tracked here: https://auspost.com.au/mypost/track/#/search
We accept shipping to P.O boxes as long as you choose Australia Post as your shipping option. All other couriers usually won't accept P.O boxes as a delivery option.
We accept returns up to 60 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at greatwhitemagnetics@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at greatwhitemagnetics@gmail.com
