Delivery & Returns

How does delivery work?

 All orders are processed (sent) within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped with a tracking number!

Domestic Shipping Rates and Estimates

Our default shipping carrier is via Australia Post. We offer their standard & express postage options.

For small sized magnets we offer $12.50 flat rate Australia post standard & $16.20 Australia Post Express shipping to anywhere in Australia (Nemo).

For large sized magnets we offer $19.95 flat rate Australia post standard & $29.95 Australia Post Express shipping to anywhere in Australia (Bruce, Jaws, Megalodon).

For extra large sized magnets we offer $29.95 flat rate Australia post standard & $39.95 Australia Post Express shipping to anywhere in Australia (Kraken).

For accessories standard postage will vary from $8.95 - $19.95 & for express $12.30 - $29.95, depending on size and weight.

Please note we do not increase the price of our postage costs and do not add a handling charge. We simply charge the Australia Post default rates.

Delivery Times

Please refer to the Australia Post website for delivery estimates. We are based in Geelong, Victoria FYI.

Please add our order handling time of 1 to 2 business days to the Australia Post estimated delivery times for a more accurate estimated time of arrival.

https://auspost.com.au/service-updates/domestic-delivery-times

Other Carriers

99% of the time we will ship your order via Australia Post, but in some instances we may opt to choose a more suitable carrier if you have placed a larger order / live remotely / Australia Post is facing delays.

We will update you with full details of the tracking and courier as per normal.

International Shipping

We offer international shipping to most countries worldwide.

If your country isn't listed in the checkout, please get in touch with us and we can set it up.

Shipping charges for your order will be calculated and displayed at checkout. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available as sometimes Australia Post's system can be slow to update.

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at GreatWhiteMagnetics@gmail.com with your name and order number, and we will look into it for you.

All orders via Australia Post can be tracked here: https://auspost.com.au/mypost/track/#/search

Shipping to P.O. boxes

We accept shipping to P.O boxes as long as you choose Australia Post as your shipping option. All other couriers usually won't accept P.O boxes as a delivery option.

 

 

Return Policy

Thanks for purchasing our products at www.GreatWhiteMagnetics.com.au operated by Great White Magnetics.

In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way. Packaging must not be damaged. We may request a photo of the product and it's packaging just to be sure it is in good order before you send it! If it is damaged in transit this also helps the both of us with some evidence!

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

If your product was damaged during transit, you must provide photos of the product along with a description of the damage and how it occurred. We may request that you lodge a claim with the postage carrier, as usually we have default insurance cover. If this is the case the carrier may be the one to provide a refund.

If these conditions are not met, we reserve the right to decline a refund.

If anything is unclear or you have more questions, feel free to contact us at Greatwhitemagnetics@gmail.com

We are more than happy to work with you through any claims process you may have! Happy shopping! :)